Shipping & Return Policy

person-opening-package.jpg

 

SCENT AVENUE SHIPPING INFORMATION:

Domestic and International orders will be shipped through USPS First Class or Priority Mail. Please allow 3-5 business days for your item(s) to be shipped and another 1-3 business days for your item(s) to be delivered.

International orders will be shipped through USPS Priority Mail. Please allow 3-5 business days for your item(s) to be shipped and another 1-7 business days for your item(s) to be delivered.*

Most orders are processed and shipped within 48 hours of the order date. If we are unable to process your order due to incomplete payment information or out of stock item(s), it may take up to an additional 5-10 business days to process and ship.

*Customer is liable for all customs fees/VAT and any additional shipping charges.  

 

SCENT AVENUE WILL BE CLOSED AND CANNOT SHIP ORDERS ON THE FOLLOWING HOLIDAYS:

  • New Years Day
  • Martin Luther King Day
  • Presidents Day
  • Good Friday (Open 8am PST - 12pm PST)
  • Memorial Day
  • Independence Day
  • Labor Day
  • Veterans Day
  • Thanksgiving Day
  • Christmas Eve
  • Christmas Day

 

SCENT AVENUE RETURN POLICY:

 We accept all online returns and exchanges for unused or defective merchandise within the first 30 days of receiving your purchase for a full refund, less shipping costs. Items must be in original packaging. Most refunds are processed within 3-5 business days after we receive and process your return.
 
Please address all shipments to: 
 
Scent Corporation
16 Technology Dr. Suite 134
Irvine, CA 92618
United States 

*For exchanges, once we receive your package, please allow 1-3 business days for processing in addition to any delivery service schedules.